Plan the path before the piece arrives.

Delivery methods

The delivery method is selected according to the product’s size, weight, fragility, destination and handling requirements.

Orders may be delivered through:

• Standard parcel or courier services for suitable smaller items
• Specialist furniture carriers
• Appointment-based metropolitan delivery
• Interstate freight services where available
• Project-specific delivery and placement services

The service available for a particular order will be shown at checkout or confirmed separately.

Standard online orders

Where delivery can be calculated automatically, the available service and charge will appear during Shopify checkout.

Some products, oversized pieces, regional destinations and restricted-access properties cannot be accurately priced through automatic checkout. In these cases, we may contact the customer or provide a separate delivery quotation.

Custom and project orders

Delivery for customised furniture, bespoke pieces and Interior Furnishing projects is quoted separately unless expressly included in the product or project quotation.

The delivery price may consider:

• Product dimensions and weight
• Quantity of furniture
• Delivery suburb and postcode
• Number of delivery personnel required
• Lift, stair and corridor access
• Distance from the vehicle to the property
• Loading-dock or parking restrictions
• Assembly and placement requirements
• Required delivery period
• Storage or staged delivery requirements

Delivery estimates

Dispatch and delivery dates are estimates unless a date has been expressly confirmed in writing.

Estimated dates may be affected by production, supplier availability, freight networks, weather, building access and other matters outside the immediate control of CHROMA & CHORA.

Where a significant delay becomes known, we will take reasonable steps to provide updated information.

Before ordering

Confirm:

• The product dimensions
• Packaged dimensions where available
• Weight where relevant
• The complete delivery path
• Lift availability and dimensions
• Stair and landing dimensions
• Doorway widths and heights
• Corridor widths
• Turning spaces
• Ceiling height at stairs and landings
• Parking and loading arrangements
• Building-management requirements

Allow additional clearance for packaging, protective material, hands and safe movement around corners.

Access information

Before delivery, disclose:

• Stairs inside or outside the property
• A lift that must be booked
• Lift size or weight restrictions
• Narrow corridors or doorways
• Low ceilings
• Tight corners or spiral stairs
• Long distances from parking to the entrance
• Loading-dock restrictions
• Timed access windows
• Contractor induction requirements
• Insurance-document requirements
• Restricted parking or clearway conditions
• Any construction or incomplete work at the property

Photographs or video may be requested where access is uncertain.

Responsibility for measurements

The customer is responsible for ensuring that:

• The product fits the intended position
• The packaged or unpackaged product can pass through the property
• The delivery path is safe and unobstructed
• The building permits the delivery
• Required bookings and permissions have been arranged
• The supplied address and contact details are correct

Advice provided from customer-supplied measurements does not constitute a professional site survey.

Where dimensions are critical, engage an appropriately qualified person to verify the site before ordering.

Preparing the property

Before the delivery team arrives:

• Clear the delivery path
• Remove fragile objects
• Protect floors where required
• Secure children and animals away from the delivery area
• Reserve the loading dock or lift
• Arrange building access
• Complete any required contractor documentation
• Ensure the final placement area is ready
• Confirm that renovation or construction work will not obstruct access

The delivery team may refuse to proceed where conditions are unsafe.

Delivery appointments

Where an appointment is required, an authorised adult must be present throughout the delivery.

The delivery provider may contact the customer directly to arrange or confirm timing. Delivery windows may be provided rather than exact arrival times.

If the recipient cannot attend, contact us or the nominated provider before the scheduled delivery.

Assembly and placement

Delivery does not automatically include assembly, installation or final styling.

These services are included only if stated on the product page, at checkout or in the written quotation.

Unless expressly agreed, the following are excluded:

• Electrical connection
• Plumbing
• Wall or ceiling fixing
• Structural installation
• Modification of doors or building elements
• Removal of windows or balustrades
• Crane or external lifting services
• Disposal of existing furniture
• Packaging removal
• Storage
• Repeated movement after initial placement

Unsuccessful delivery

A delivery may be unsuccessful if:

• No authorised person is present
• The delivery address is incorrect
• The delivery path is unsafe
• The furniture cannot pass through the available access
• A lift or loading dock was not booked
• Building approval or documentation was not arranged
• Undisclosed stairs or restrictions require a different service
• The site is incomplete or inaccessible

Additional delivery, return freight, redelivery, handling or storage charges may apply.

Receiving and inspecting the order

Inspect the product and packaging at delivery where reasonably possible.

If there is visible damage, missing packaging, an incorrect item or an incomplete delivery:

1. Record the concern with the delivery provider.
2. Take photographs before moving or unpacking the product further.
3. Retain all packaging and labels.
4. Contact CHROMA & CHORA as soon as possible.
5. Do not attempt repairs or dispose of the product without instructions.

Provide the order number, delivery date, description of the issue and clear photographs.

For faults and remedies, refer to Returns and Consumer Guarantees.